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Refund, Cancellation and Rescheduling Policy

Refunds and Cancellations

If SkyDrive, ‘the operator’, cancels due to unforeseen circumstances, the passenger is entitled to reschedule or cancel for a full refund of the booking total. If the passenger cancels up to 24 hours before departure, they are entitled to a refund of 80% of the booking total, with the remainder covering administrative, booking engine, and credit card processing fees. No refund will be provided for cancellations within 24 hours of the departure time. Passengers can however reschedule a booking up to 1 hour before departure. Refer to the ‘Adjusting Your Booking’ instructions below.

Adjusting Your Booking

The passenger can make changes online to bookings for SkyDrive Express in Auckland and Central Otago up to 1 hour before the scheduled departure. The Booking Reference ID and email used will be needed to manage the booking. For changes up to 24 hours before travel on SkyDrive’s shuttle to Dunedin the passenger should connect directly with the SkyDrive customer support team by email to [email protected]

Missed Departures and Connections

The passenger should be at the correct departing point (according to the booking at the recommended time of 10 minutes before the time displayed on the ticket.

  • Where a passenger misses the departure time they will not be entitled to a refund. If there is availability they may travel on a later service that same day.
  • The operator is not responsible for third-party connections’ travel times and will not issue refunds or accept responsibility for any issues with services caused by third-party vendors.

Boarding Instructions

It is recommended to be ready at your pickup location 10 minutes before departure time.
It is the responsibility of the passenger to create the booking at the correct desired time and location. Non-paid tickets or extras will be charged before boarding the shuttle.

Information on Fare Types

  • Infant (0-2 years) travels free if held on an adult/guardian’s lap.
  • Child (3-6 years) must travel with an 18+ guardian.
  • Student (13+) must show student ID if travelling on student fare
  • Adults (18-65) can act as a guardian.
  • Senior (65+) must show ID if travelling on a senior fare.