Help and FAQs

You can book in advance with confidence and manage your booking yourself if your plans change. Just use the booking reference ID from your emailed ticket and log into our online portal.

• Go to the My Bookings section in the SkyDrive reservation screen.
• Click on the three dots at the top right hand to access the menu or use the direct links below. Select the booking you want to adjust and click Edit.
• If you need to cancel your booking, to receive your refund contact our team.

We offer a special multi-buy discount for SkyDrive Express services in Auckland with duo discounts at a great rate and 60% off each ticket price if you book three tickets.

There are also discounts for seniors, students and children under 2 who travel free. Relevant proof of ID will be required such as a Gold Card or student ID.  Group discounts may work for your business – get in touch with our team here to enquire.

Regardless of the time booked, tickets for our Auckland services will be accepted on any shuttle on the day of your booking – as long as there is availability. For travel between Queenstown and Wānaka, check the booking portal to reschedule your booking or Contact our customer team.

The SkyDrive bus stop at the Domestic Terminal is located at Bus Stop A, between Door 3 and Door 4. The International Terminal location is Bus Stop E, situated between the Transport Hub and the Novotel, in the covered pedestrian access.

When travelling via Crown Range, the travel time is approximately 1 hour and 15 minutes. When travelling via Cromwell, the travel time is approximately 1 hour and 50 minutes. Please always allow extra time when you plan your travel. These estimates may be affected by traffic delays during peak transport times.

You can book tickets directly on our website from the main page. Alternatively, use the booking links on the information pages for SkyDrive Express in Auckland or Central Otago.

After you’ve completed your booking, you’ll receive a confirmation email – your digital ticket to travel.

It is strongly recommended that you always book online ahead of your travel.  Walk-ins are not guaranteed if vehicles are at full capacity.

We are a sustainable business, and we recommend using the digital confirmation of your booking. Our tickets are digital, so just make sure you have your confirmation email with you – that has your ticket and a QR code that the driver can scan from your phone or tablet.

Yes. Keep your reservation email and booking confirmation as it is your proof of booking and is required for travel. Please note that tickets are not transferable.

Your ticket is only valid for the date (s) booked. You can update your travel and booking in advance logging into our online booking portal – see our Changes and Refunds section.

We welcome passengers accompanied by service dogs or disability assistance dogs. All dogs must be on a harness or lead. You might have to sit at designated areas depending on the allocated vehicle.

Yes. We need a date and time for return tickets, but you can simply change your return booking later if you need.

Securing your seat with an advance booking should provide peace of mind particularly if you are travelling in times of high demand, such as Christmas or on public holidays.

As long as you arrive early enough at the stop, as our drivers have to keep to a schedule. With Wi-Fi on most of our coaches you are probably better to sit onboard, relax and book your return during the first journey.

Our system should automatically confirm the booking by email. It is possible your email address was not entered correctly or there are issues with our portal. If you haven’t received your confirmation email within an hour of booking, please Connect with our team and they will follow up for you.

You can manage your booking online and make changes to a new date or time up to one hour before your departure, although changes will be dependent on availability for the services you want to change to.

Bookings for travel to and from Dunedin cannot be managed online – passengers should Contact our SkyDrive customer support team to request changes.

Log into our booking portal to manage your booking. You will need the booking reference ID from your emailed ticket and the email address used.

SkyDrive Auckland

SkyDrive Central Otago

Bookings for services between Queenstown and Wanaka can be managed online. Reach out to our team if you are wanting to make changes within 24 hours of departure as availability may be tight.

No, we understand that people’s plans can change. You can reschedule for no charge as long as there is availability. If you booked your tickets in advance and there has since been a fare change you may have to pay an additional fare amount, or you may receive a refund if the fare has been discounted.

If you do need to cancel your booking, to receive any refund please contact our team. There’s more information on our website about our  Cancellation, Refund and Rescheduling Policy.

Your ticket is only valid for the date (s) booked. You can update your travel and booking in advance logging into our online booking portal.

You are entitled to an 80% refund if you cancel your booking more than 24 hours before the departure time. The remaining 20% covers credit card processing, administrative and other booking fees.

Unfortunately, if you cancel your travel with less than 24 hours’ notice to us no refund will be provided.

We are not able to offer you a refund if you miss your scheduled shuttle. It is recommended that you arrive at the departing stop at least 10 minutes ahead of schedule. We are also not responsible for, or able to refund your fares if services provided by a third-party disrupt your travel plans.

In the unlikely event that a service is cancelled by SkyDrive, you can choose to reschedule or cancel for a full refund.

You can see shuttle timetables by clicking through to our booking portal from the website main page or the information pages on our services in Auckland and Central Otago. This will give you the estimated time our shuttles depart each stop on the chosen day of your travel.

Yes. Every day in Auckland the first shuttle leaves the SkyCity bus terminal at 5:00am direct to the airport. Buses run every 30 minutes after that with the last bus from Auckland Airport’s domestic terminal at 22:30pm. In Central Otago the first shuttles leave Wānaka at 7.45am and the latest shuttle from Queenstown arrives into Wānaka at 7.50pm

There are maps showing the route and location of our stops on the SkyDrive Auckland and SkyDrive Queenstown services pages.

Our drivers will stop just long enough to collect waiting passengers, so please plan to be at the bus stop 10 mins before the official pickup time.

You can see the full timetable and departure times from each stop when booking.

SkyDrive Routes are either Queenstown Central > Queenstown Airport > Frankton Bus Hub > Cromwell > Wānaka OR Queenstown Central > Queenstown Airport > Frankton Bus Hub > SH6 Crown Range Carpark > Cardrona Hotel > Wānaka

In Wānaka the SkyDrive service stops at the Wānaka Medical Centre and the Lakefront Bus Stop.

No. SkyDrive Express Auckland is a fast non-stop service between Auckland’s CBD and the Auckland Airport terminals. Shuttles run every 30 minutes and are direct. SkyDrive Queenstown shuttles run four times each day, each way between Queenstown and Wānaka and make several stops.

We can only stop at scheduled locations. This helps our drivers stay on time and on schedule for all passengers.

There are some capacity limits, but with advance notice we can work to accommodate your luggage needs.

Passengers can bring a small pet (up to 7kg)  for an additional fee of $10 per journey. The pet must carried on the passenger’s lap, in a proper pet cage, and cannot occupy a seat.

Only if your pushchair can be folded up and secured. We can’t allow loose objects in our services for safety reasons.

It is recommended that your luggage and other items are clearly marked with your name and destination.

For the comfort and safety of our staff and all passengers there are some items which are not able to be carried on our services. These include gas bottles, fireworks, flammable liquids and corrosive substances like bleach or acid.

You should not pack or carry with you any poisonous, toxic, infectious or hazardous substances, solvents, fuel, illegal drugs or substances, or any form of firearm, weapon, explosives or ammunition.

If in doubt please Contact our team to check, before you travel.

If you believe your luggage has been damaged as a result of your travel with us, please Contact our Customer Support team. They will ask you to provide proof of damage.

Let our team know, but if your stowed luggage contains valuable items, such as jewellery, computers, fragile or perishable goods, you travel with them at your own risk. It is recommended that you arrange insurance cover and keep these with you at all times.

If you believe you left an item behind during a trip with us, please complete the form below as soon as possible. If the matter is urgent you can Contact our Customer Support team directly.

We do our best to return any left behind items to their rightful owner however we cannot keep items indefinitely. Unclaimed lost property may be donated or disposed of after one month.

One of the advantages of travelling with SkyDrive is that we offer a fixed fare that is locked in at the time of booking. No surge rates apply, and you can book months in advance securing your seat at that price regardless of future fare changes.

Yes, our SkyDrive services offer generous discounts for a range of travellers – including seniors, students and Auckland airport staff. Children under the age of 2 years old travel completely free. Relevant proof of ID will be required such as a Gold Card or student ID.

We have special offers at times including for return travel. To stay up to date with the latest SkyDrive promotions, you can opt into our loyalty emails when purchasing your ticket or creating an account in the SkyDrive booking portal.

We can offer discounts for businesses purchasing 25 or more tickets. For further information, please email [email protected] or call 0800 405 066.

Airport staff fares are available for all employees whose permanent workplace is located at Auckland Airport. When boarding the coach ensure you have an authorised airport ID. Book your journey in advance or use a card to pay the driver at time of travel.

Generally, we offer discounts for groups of 25 or more. First check availability for the date and time you wish to travel. Then before completing your booking Connect with our team to discuss your discount options.

At SkyDrive we aim to offer an enjoyable and relaxing experience. When you travel with us, there are certain rules or conditions which apply.

We expect our drivers and passengers to be pleasant and respectful at all times. You may be refused travel or asked to leave if you:

If we have reasonable cause to suspect unlawful conduct is or will occur, we reserve the right to refuse any passenger travel on our services.

To ensure a clean and pleasant journey for all passengers, we ask that you do not consume food or drinks on our shuttle services. This includes takeaway items like coffee. The only exception is water in a resealable bottle.

We welcome passengers accompanied by service dogs or disability assistance dogs. All dogs must be on a harness or lead. You might have to sit at designated areas depending on the allocated vehicle.

Small pets are welcome but must travel in a secure travel cage and there will be an extra charge of $10. Booking ahead is strongly advised.

Yes, there are a number of items not able to be carried with you in the coach or in luggage on SkyDrive services. These include:

Contact our team if you need to bring an oxygen cylinder or unit for medical reasons.

Closed circuit television cameras with audio are in place on many of our buses to help provide a safe and secure environment for passengers and employees. By using our services passengers will be deemed to have agreed to the terms and conditions of our Privacy and Data policies.

If you can’t find the answer to your question in our FAQs, please contact our team. You can also contact us to provide feedback, information or report an issue.

For more information on becoming a SkyDrive agent, or if you are interested in advertising on our coaches, please get in touch with [email protected]. Check out our Careers website to register interest for any upcoming vacancies.